At VIVA HIDE, we are dedicated to ensuring your complete satisfaction with every purchase. If, for any reason, you find yourself not entirely satisfied with your purchase, we’re here to assist you.

Refund Policy:

• We provide a full refund on all unused and undamaged items returned within 7 days of delivery.
• To qualify for a refund, your item must be unused, in its original condition, and in the original packaging with all tags attached.

Return Policy:

• If you intend to return an item for a refund or exchange, please reach out to our customer service team within 7 days of receiving your order to start the return process.
• Customers are responsible for covering the return shipping costs, unless the item received is defective or damaged.

Exchange Policy:

• We offer exchanges for items of equal or lesser value. Should you wish to exchange your item for a different product, please get in touch with our customer service team to begin the exchange process.
• Exchanges are contingent upon availability. If the desired item for exchange is unavailable, we will issue a refund or store credit.

Exceptions:

• Personalized or custom-made items cannot be refunded, returned, or exchanged unless they are defective or damaged upon arrival.
• Final sale items are non-refundable and cannot be returned or exchanged.

Unboxing Video Requirement:

For initiating a return or exchange, it is mandatory to submit an unboxing video demonstrating the condition of the item upon receipt. This video aids in verifying your claim’s accuracy and expedites the return or exchange process.

How to Initiate a Return or Exchange: To initiate a return or exchange, kindly contact our customer service team at customercare@vivahide.com with your order number, reason for return or exchange, and the attached unboxing video.

Refund Processing: Upon receiving and inspecting your return, we will send you an email notification acknowledging receipt. Subsequently, we will inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 days.

Contact Us: Should you have any inquiries regarding our refund, return, or exchange policy, please feel free to reach out to us at customercare@vivahide.com.